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Draft for counsel review. These policies are a working draft prepared for review and customization by qualified legal counsel licensed in the applicable jurisdiction. They are not legal advice and are not binding until executed and published by the company.

Refund Policy

Effective April 18, 2026 · Last updated April 18, 2026

This Refund Policy describes the circumstances under which deadlockboosting.gg ("Company," "we," "us") will refund payments made for Orders placed through the Service. Capitalized terms used but not defined here have the meanings given in the Terms of Service. In the event of any inconsistency between this Policy and the Terms of Service concerning refund matters, this Policy controls.

1. Scope and Eligibility

This Policy applies to all Orders placed through https://deadlockboosting.gg and paid through our designated payment processor. Refunds are issued to the original payment method only. We issue refunds in U.S. dollars; any difference arising from currency conversion or payment-processor fees is borne by the Customer, subject to applicable law.

2. Full Refund

You are entitled to a full refund of the amount paid if:

  • Pre-assignment cancellation. You request cancellation of the Order before a Booster has been assigned to it.
  • Failure to commence. We fail to begin performance of the Boost within twenty-four (24) hours of successful payment confirmation for reasons within our control, excluding Force Majeure events (including Valve-initiated outages of the Game or matchmaking).
  • Inability to deliver. We determine that we cannot complete the Order due to factors within our control (including a persistent inability to assign a Booster in your region) and elect to cancel rather than pursue an alternative resolution.
  • Booster-caused Valve-account action.Your Valve Account is suspended, restricted, or banned by Valve and we determine, in good faith and following reasonable investigation, that our Booster's conduct during the Boost was the direct cause. Determinations under this clause are made by the Company in its sole reasonable discretion and may require the Customer to provide reasonable cooperation, including screenshots of Valve communications.

3. Partial (Pro-Rata) Refund

If performance of an Order has begun and you elect to terminate before completion, or if we elect to terminate for reasons described in the Terms, we will issue a pro-rata refund equal to the portion of the Order not yet delivered, calculated on a sub-rank basis.

Example. You order a Boost from Ritualist I to Emissary VI (thirty-five sub-ranks of progression). Ten sub-ranks have been delivered before termination. You are refunded twenty-five divided by thirty-five (twenty-five thirty-fifths) of the Order total, subject to rounding to the nearest cent.

Time-based or fee-based components (including any expedited-delivery fees) are pro-rated in the same manner.

4. No Refund

Refunds will not be issued, and any refund request will be denied, when:

  • Order completed as ordered. The rank described in the Order has been reached, regardless of whether you subsequently de-rank through your own play.
  • Customer-caused rank loss. You play on your Valve Account after delivery and lose rank.
  • Unrelated Valve action. Your Valve Account is restricted, suspended, or banned by Valve for conduct unrelated to the Boost (including pre-existing reports or bans, use of third-party cheat software, prior account sharing, chargeback disputes with Valve, or other independent causes). We are not responsible for monitoring or remediating any conduct on your Valve Account that occurs outside the scope of the Boost.
  • Customer interference. You log into your Valve Account during an active Piloted Boost without first coordinating with your Booster and doing so causes delivery disruption, simultaneous-session detection, or an adverse Valve-side outcome.
  • False or incomplete information. You provided false, incomplete, or misleading information at the time of Order (including concealment of prior Valve sanctions) and such information materially affected delivery or risk.
  • Chargeback initiated before contact. You initiate a chargeback, reversal, or payment dispute with your bank or card issuer with respect to a Boost that has been delivered in accordance with the Order, without first attempting good-faith resolution as described in Section 7.

5. Service Quality Claims

If you believe a delivered Boost materially failed to meet the specifics of the Order (for example, wrong region, substantial deviation from the quoted delivery window, misconduct by a Booster), you may submit a service-quality claim within seven (7) days after Order completion. Claims submitted after that period may be considered at our discretion but are not guaranteed.

Upon timely receipt of a service-quality claim, we will investigate and, in our reasonable discretion, issue either (a) a full refund, (b) a partial refund commensurate with the deficiency, (c) a re-performance or credit toward a future Order, or (d) a denial of the claim with an explanation. Our determination is final as to the refund question, without prejudice to your rights under Sections 16 and 17 of the Terms.

6. How to Request a Refund

To request a refund, follow these steps:

  • Email support@deadlockboosting.gg or message @deadlockboosting.gg on Discord;
  • Include the 16-character Order token from your tracker URL;
  • Describe the reason for the request and provide any supporting information (screenshots, Valve communications, chat transcripts);
  • Respond promptly to any reasonable request for further information.

We will acknowledge your request within twenty-four (24) hours and provide a decision within forty-eight (48) hours of receipt of a complete request. Approved refunds are processed within five (5) to ten (10) business days to the original payment method, subject to Stripe and issuer processing times.

7. Chargebacks

Before initiating a chargeback with your bank or card issuer, you agree to first attempt to resolve the issue with us in good faith using the process in Section 6 above. Initiating a chargeback on a Boost that has been delivered in accordance with the Order may result in: (i) our contesting the chargeback with supporting documentation, (ii) suspension of the Valve Account or Customer identifier from further use of the Service, and (iii) recovery of any chargeback fees as described in Section 9 of the Terms. Nothing in this Policy limits any statutory right to reverse a payment in cases of fraud or unauthorized use of a payment instrument.

8. Consumer-Protection Rights

Nothing in this Policy limits rights granted to you by mandatory consumer-protection law in your jurisdiction. If any provision of this Policy conflicts with such a right, that right prevails to the minimum extent necessary and the remainder of the Policy continues in effect. In particular, consumers in the EEA, United Kingdom, and other jurisdictions may have statutory rights of withdrawal or refund that apply notwithstanding the terms of this Policy.

9. Modifications

We may update this Policy from time to time. The "Last updated" date above reflects the latest version. Changes apply to Orders placed on or after the effective date.

10. Contact

deadlockboosting.gg
Email: support@deadlockboosting.gg