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Draft for counsel review. These policies are a working draft prepared for review and customization by qualified legal counsel licensed in the applicable jurisdiction. They are not legal advice and are not binding until executed and published by the company.

Terms of Service

Effective April 18, 2026 · Last updated April 18, 2026

These Terms of Service (the "Terms") constitute a binding legal agreement between you ("you" or "Customer") and deadlockboosting.gg, together with its owners, officers, agents, affiliates, successors, and assigns (collectively, "Company," "we," "us," or "our"), governing your access to and use of the website located at https://deadlockboosting.gg and any related applications, APIs, subdomains, and content (collectively, the "Service"). By accessing, browsing, registering for, or placing an order through the Service, you represent that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund Policy, each of which is incorporated herein by reference.

Sections 14 (Dispute Resolution; Binding Arbitration) and 15 (Class Action Waiver) contain a mandatory arbitration clause and a waiver of your right to participate in a class action. Please read them carefully.

1. Definitions

  • "Account" means any registered profile, session, or order record you maintain on the Service.
  • "Booster" means a third-party contractor engaged by the Company to perform boosting services.
  • "Boost" means a rank-progression service performed by a Booster in the Game on the Customer's account or in the Customer's party, as described at the time of order.
  • "Duo Mode" means a Boost performed by a Booster playing in the same party as the Customer, using the Booster's own Game account.
  • "Piloted Mode" means a Boost performed by a Booster logging into and playing on the Customer's Game account.
  • "Game" means Deadlock, a video game developed and published by Valve Corporation ("Valve").
  • "Order" means a purchase of one or more Boosts placed through the Service, evidenced by a Stripe Checkout Session and an associated order record on our systems.

2. Eligibility

The Service is available only to natural persons who are at least eighteen (18) years of age, or the age of majority in their jurisdiction of residence (whichever is greater), and who have the legal capacity to enter into a binding contract. By using the Service, you represent and warrant that you meet these requirements. We may require verification of age or identity at our sole discretion and may refuse or cancel any Order believed to be placed by a minor or by a person lacking legal capacity.

3. License to Use the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use. All rights not expressly granted are reserved by the Company. No title to, or ownership of, any Service content is transferred to you.

4. Description of Services; Modifications

We provide Boosting Services in two modes: Duo Mode and Piloted Mode. The scope, estimated delivery window, and price of each Order are stated on the order page at the time of checkout and confirmed in the Stripe Checkout Session. We reserve the right, at any time and without prior notice, to modify, suspend, or discontinue any portion of the Service, to change pricing for future Orders, or to impose limits on certain features. We are not liable to you or to any third party for any such modification, suspension, or discontinuance, except as expressly set forth in the Refund Policy for affected open Orders.

5. Account Registration and Order Information

You agree to provide accurate, current, and complete information at the time of Order and to promptly update such information as needed. You are responsible for all activity occurring under your Order token or customer identifier and for safeguarding the URLs, tokens, and credentials we issue to you. You agree to notify us immediately of any unauthorized access to or use of your Order records.

6. Piloted Mode; Steam Credentials; Assumption of Risk

In Piloted Mode, you authorize us and our Boosters to access your Steam account (a "Valve Account") using credentials you provide, solely to perform the Boost. You further agree:

  • You will deliver credentials only through the encrypted order channel we designate after checkout, and not through public or unsecured channels;
  • You will not log into your Valve Account, play the Game, or take any action affecting matchmaking during an active Piloted Boost except after coordinating with your assigned Booster;
  • You will disable any third-party software that alters, automates, or monitors gameplay on the Valve Account during the Piloted Boost;
  • You represent that you are the sole authorized user of the Valve Account and that no third party has a superior right to it.

You acknowledge that Valve's Steam Subscriber Agreement, Steam Online Conduct Rules, and in-Game rules may prohibit account sharing, boosting, or similar conduct, and that engaging a Booster may result in suspension, restriction, or permanent closure of your Valve Account. You knowingly, voluntarily, and expressly assume all risk associated with such actions. We make commercially reasonable efforts to reduce detection risk (including region-matched VPN use, manual human play, and session-overlap prevention) but we make no warranty, express or implied, that Valve will not take adverse action against your Valve Account. Except as expressly set forth in the Refund Policy, we are not responsible for losses, cosmetic items, in-game progression, rank, or other consequences arising from any Valve-initiated action against your Valve Account.

7. User Representations and Warranties

You represent and warrant that:

  • The Valve Account you submit for a Piloted Boost is not currently under investigation, restriction, suspension, or ban by Valve;
  • You are authorized to incur the charges associated with the Order, using the payment instrument you provide;
  • You have not initiated, and will not initiate, a chargeback or payment dispute with respect to any Boost that has been delivered in accordance with the Order without first contacting us in good faith under Section 14;
  • Your use of the Service does not violate any law, regulation, or contractual obligation applicable to you.

8. Prohibited Conduct

You agree not to:

  • Use the Service to launder funds, to process stolen or fraudulent payment instruments, or in furtherance of any criminal activity;
  • Attempt to gain unauthorized access to the Service, to other users' Orders, or to our systems; to probe, scan, or test the vulnerability of any of our systems; or to reverse engineer, decompile, or disassemble any portion of the Service;
  • Harass, threaten, defame, stalk, dox, or otherwise harm any Booster, employee, contractor, or other customer of the Company;
  • Scrape, frame, mirror, or republish any portion of the Service;
  • Impersonate any person or entity, or misrepresent your affiliation with a person or entity;
  • Interfere with the integrity or performance of the Service, or attempt to do so;
  • Use the Service for any commercial purpose beyond the personal enjoyment of the Boost purchased, including resale or redistribution.

9. Orders, Pricing, and Payment

All prices are stated in U.S. dollars and are calculated by our server at the time of checkout. You are responsible for all applicable taxes, duties, and similar governmental charges, unless expressly stated otherwise. We use Stripe, Inc. ("Stripe") as our payment processor, and your use of Stripe is subject to Stripe's terms and privacy policy. We do not collect, store, or transmit full payment card numbers; those are handled exclusively by Stripe's PCI-DSS-certified infrastructure. We reserve the right to correct pricing errors, refuse or cancel any Order, or limit quantities, at any time and without liability.

10. Delivery and Performance

Delivery times stated on the order page or in any pre-sale communications are estimates in good faith and not guarantees. Actual performance may vary based on Game-side matchmaking, Booster availability in your region, Game client or server outages, network conditions, and other factors outside our reasonable control ("Force Majeure" as defined in Section 20). Upon delivery of the rank described in the Order, we will mark the Order completed. Subsequent rank changes resulting from your own play after completion do not constitute a failure of delivery.

11. Refunds

Refund eligibility and procedure are governed in full by our Refund Policy, which is incorporated herein by reference. In the event of any inconsistency between these Terms and the Refund Policy, the Refund Policy controls as to refund matters.

12. Intellectual Property

"Deadlock", "Steam", the Deadlock logo, hero names, rank tier names, in-game cosmetic names, and all related trademarks, service marks, trade dress, and copyrighted content are property of Valve Corporation or its licensors. This Service is an independent commercial offering and is not endorsed, sponsored by, or affiliated with Valve. All non-Valve content on the Service, including layout, copy, branding, graphics, and software, is the exclusive property of the Company or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual-property laws.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL BOOSTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, ACCURACY OR COMPLETENESS OF RESULTS, UNINTERRUPTED ACCESS, OR FREEDOM FROM ERROR OR MALICIOUS CODE. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY RANK PROGRESSION ACHIEVED THROUGH THE SERVICE WILL BE MAINTAINED FOLLOWING DELIVERY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN SUCH JURISDICTIONS, THE FOREGOING EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST SAVINGS, LOST RANK, LOST COSMETIC ITEMS, LOST DATA, LOSS OF GOODWILL, OR SUBSTITUTE SERVICE COSTS, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE OR AN ORDER WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE ORDER GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT AND (B) ONE HUNDRED U.S. DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MINIMUM EXTENT PERMITTED.

15. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, agents, affiliates, licensors, and suppliers from and against any and all claims, demands, actions, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) your breach of these Terms; (ii) your violation of any law or the rights of any third party, including Valve; (iii) your provision of false or inaccurate information to us; (iv) your misuse of the Service; or (v) any action taken by Valve against your Valve Account, to the extent such action relates to your participation in a Boost or other conduct undertaken at your direction.

16. Dispute Resolution; Binding Arbitration

Informal resolution. You agree that before filing any demand for arbitration you will first contact us at support@deadlockboosting.gg and give us at least thirty (30) days to attempt to resolve the dispute informally.

Binding individual arbitration.Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any Order (a "Dispute") that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as amended by these Terms. The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of this arbitration provision. The arbitration will take place in the county of your residence or, at your election, by telephone or video. The arbitrator will have the authority to grant any remedy that a court could grant, limited to individual relief.

Opt-out. You may opt out of this arbitration provision by emailing support@deadlockboosting.ggwithin thirty (30) days of first accepting these Terms with the subject line "Arbitration Opt-Out".

Exceptions. Either party may bring an individual action in small-claims court for disputes within its jurisdiction, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual-property rights.

17. Class Action Waiver

YOU AND THE COMPANY AGREE THAT ALL DISPUTES WILL BE BROUGHT INDIVIDUALLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE PROCEEDING. IF THIS WAIVER IS HELD UNENFORCEABLE, THEN THE ENTIRETY OF SECTION 16 SHALL BE NULL AND VOID AS TO THE AFFECTED CLAIM, AND EXCLUSIVE JURISDICTION AND VENUE SHALL VEST IN THE COURTS IDENTIFIED IN SECTION 18.

18. Governing Law; Venue

These Terms and any Dispute are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 16, the exclusive venue for any action arising from or relating to these Terms is the state and federal courts located in New Castle County, Delaware, and each party irrevocably consents to the personal jurisdiction of those courts.

19. Termination

We may suspend or terminate your access to the Service at any time, with or without notice and with or without cause, including for any suspected breach of these Terms. Sections that by their nature should survive termination will survive, including Sections 6, 7, 12, 13, 14, 15, 16, 17, 18, and 21 through 26.

20. Force Majeure

Neither party will be liable for any failure or delay in performance (except for payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, pandemics, government action, Valve-initiated outages or enforcement actions, Internet or service-provider failure, or cyberattack.

21. Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

22. Notices

We may give notices by email to the address associated with your Order, by posting on the Service, or by any other commercially reasonable method. Notices to us must be sent to support@deadlockboosting.gg and are effective upon our confirmation of receipt.

23. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be deemed modified to the minimum extent necessary to make it enforceable.

24. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision later.

25. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, and any documents expressly incorporated herein, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous understandings, whether oral or written.

26. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest version. Material changes will be announced on the Service or by email where reasonably practical. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

27. Contact

deadlockboosting.gg
support@deadlockboosting.gg